Booking Terms and Conditions

Booking Terms and Conditions

Last updated 28 February 2026

Please read these Booking Terms and Conditions carefully before you book any service via wellness-studio.co.uk (the “Website”). They apply to all bookings made for appointments taking place.

If you do not agree to these terms, please do not proceed with a booking. We recommend you save or print a copy for your records.

1. Key points summary (for convenience only)

This summary is not a substitute for the full terms below:

• Services on the Website are provided either (a) directly by Parkland Natural Health (trading as wellness-studio.co.uk) (“Parkland”, “we”, “us”) or (b) by independent third‑party providers (“Partners”).
• When you book online, you choose the service provider from a list in the booking form. The provider’s name will be shown during checkout and in your booking confirmation. Your contract for the service is with the provider you selected.
• Direct Services: where the selected provider is Parkland, Parkland sells and provides the service as principal.
• Partner Services: where the selected provider is a Partner, the Partner sells and provides the service. In that case, the Website acts as the Partner’s commercial agent to arrange and conclude your booking, and (where offered) to take payment on the Partner’s behalf.
• Cancellation and rescheduling rules vary by provider and are shown to you before you confirm your booking. Unless stated otherwise, bookings for services supplied on a specific date or at a specific time are not subject to a 14‑day cooling‑off period, but you may still cancel in line with the relevant provider’s cancellation policy.
• Nothing in these terms affects your statutory rights under English law (including the Consumer Rights Act 2015).

2. Definitions

“Booking”: a reservation for a service at a specific date/time (a “Dated Booking”) made via the Website, including via any embedded booking widget.

“Booking Confirmation”: our email (or on-screen confirmation) confirming that your Booking has been accepted.

“Direct Services”: services sold and provided by Parkland as principal.

“Partner”: an independent third‑party provider whose services are offered via the Website. Partners may include (without limitation) Aesthetic & Wellness, Arbuckle Osteopathy and The Brazilian Wax.

“Partner Services”: services sold and provided by a Partner, where the Website acts as the Partner’s commercial agent for booking and (where offered) payment collection.

“Provider”: the service provider you select in the booking form (either Parkland or a Partner).

“Website”: wellness-studio.co.uk and any booking pages or widgets we operate, which allow you to place a Booking.

“You/your”: the person making the Booking (and/or the person receiving the service, where different).

3. Who we are and how the Website works

The Website is operated by Parkland Natural Health (trading as wellness-studio.co.uk), based at 239 High Holborn, London WC1V 7EW, United Kingdom.

The Website allows you to book wellness, beauty and related services. Some services are Direct Services provided by Parkland. Other services are Partner Services provided by Partners.

Provider selection: when you place a Booking online, you will be asked to select a Provider from the list shown in the booking form. The Provider’s name shown in the booking form and in the Booking Confirmation determines who is responsible for delivering the service.

4. Your contract and our role

• If you select Parkland as Provider (Direct Services), you enter into a contract with Parkland for the supply of the service. Parkland is responsible for providing the service with reasonable care and skill, as described.
• If you select a Partner as Provider (Partner Services), you enter into a contract with that Partner for the supply of the service. The Partner is responsible for providing the service with reasonable care and skill, as described.
• For Partner Services, the Website acts as the Partner’s commercial agent to arrange and conclude your Booking. We are not responsible for the Partner’s performance of the service, but we will take reasonable care in operating the booking process and passing booking details to the Partner.

Nothing in these terms limits any rights you may have against the relevant Provider under the Consumer Rights Act 2015 or other applicable consumer protection law.

5. How a booking is made and accepted

A Booking is made when you complete the online booking steps and click the button to confirm your Booking (or equivalent). You will have an opportunity to check and correct any errors before you submit.

A binding contract is formed when you receive a Booking Confirmation. If a “Pay at venue” option is offered and selected, a contract may instead be formed directly between you and the Provider at the venue, depending on the Provider’s process.

6. Prices and payment

• Prices are shown on the Website and may change from time to time. The price shown at checkout is the price that applies to your Booking.
• For Direct Services, payment (where taken online) is taken by Parkland as principal.
• For Partner Services, where online payment is offered, we may take payment as the Partner’s commercial agent. Once we have successfully received your payment, your debt to the Partner is discharged to that extent.
• If you pay using a third‑party payment processor, you will be redirected to their service, and their terms and policies will apply to the payment processing.

VAT: where applicable, the relevant Provider accounts for VAT. If you need a VAT invoice, please request it from the Provider.

7. Cancellations and rescheduling

Because services are provided on a specific date or at a specific time, the statutory 14‑day cancellation right under the Consumer Contracts Regulations generally does not apply. However, you may cancel or reschedule in line with the cancellation policy for your selected Provider, as shown to you during booking and/or in your Booking Confirmation.

Unless the Provider’s policy states otherwise, the following rules apply:

• You may cancel a Dated Booking free of charge up to 24 hours before the appointment time, and you will receive a refund to the original payment method (where payment was taken online).
• If you cancel within 24 hours of the appointment time, you will not be entitled to a refund (unless the Provider agrees otherwise or you have statutory rights that apply).
• Rescheduling is subject to availability and may be restricted within a set period before the appointment (for example, within 1 hour of the appointment). Any such restrictions will be displayed to you at the time of booking.

How to cancel/reschedule: you can do this via your Website account (if available), via the link in your Booking Confirmation, by contacting the Provider directly, or by emailing us at [email protected]. For Partner Services, we may refer you to the Partner where appropriate.

8. Your responsibilities (health information and suitability)

You are responsible for providing accurate information when you book. You (and/or the person receiving the service) must disclose to the Provider any relevant medical conditions, allergies, medications or other health information that could affect the service, and must follow any pre‑appointment instructions provided by the Provider.

If you are unsure whether a service is suitable for you, please seek medical advice before booking. In an emergency, call 999; for non‑emergency medical advice in the UK, you can contact NHS 111.

9. Problems, complaints and refunds

If something goes wrong, please tell us as soon as possible.

• Direct Services: please contact Parkland at [email protected] or 020 7193 8652. We will investigate and respond within a reasonable time.
• Partner Services: please contact the Partner in the first instance, as they are responsible for providing the service. We can also liaise with the Partner to help resolve issues, but we cannot guarantee outcomes where the Partner is the Provider.

Refunds (where due) will normally be made to the original payment method. Processing times may vary by bank and payment provider.

10. Our liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under English law.

For Direct Services, Parkland is responsible for providing the services to you with reasonable care and skill and as described, subject to these terms and your statutory rights.

For Partner Services, the Partner is responsible for the services. We are responsible only for our own acts and omissions in operating the Website and booking process.

We are not liable for losses which are not reasonably foreseeable. We are not liable for business losses (such as loss of profit, business interruption or loss of business opportunity) if you are using the Website as a consumer.

11. Accounts and unacceptable behaviour

We may suspend or close your Website account, refuse a Booking, or cancel an accepted Booking where we reasonably believe you have breached these terms, attempted fraud, or behaved in a threatening, abusive or inappropriate manner towards our staff or the staff of a Partner.

12. Changes to these terms

We may update these terms from time to time to reflect changes in how we operate, changes to our services, changes to the law or regulatory requirements, or for security and fraud prevention reasons. The version in force at the time you place your Booking will apply to that Booking.

13. General

If any part of these terms is found to be unlawful or unenforceable, the rest will remain in force.

These terms are for use in the UK. They are governed by the law of England and Wales.

14. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes or claims) are governed by the law of England and Wales. The courts of England and Wales shall have non‑exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Contact

Email: [email protected]

Telephone: 020 7193 8652

Address: 239 High Holborn, London WC1V 7EW, United Kingdom