Booking Terms and Conditions

Last updated: 21 September 2026

These Booking Terms and Conditions apply when you book or purchase treatments, treatment packages or gift vouchers through wellness-studio.co.uk. Please read them before completing your purchase or booking.

1. About Parkland Natural Health

Parkland Natural Health provides treatments and appointment booking services through wellness-studio.co.uk.

Our clinic is located at:

Parkland Natural Health
239 High Holborn
London WC1V 7EW

Some services shown on the Website may be provided by an identified third-party practitioner or partner clinic. Where this applies, the relevant treatment page will provide the appropriate information.

2. Booking and payment

Appointments booked through our Website normally require full payment in advance.

Your booking becomes confirmed when we successfully receive payment and send you an order or appointment confirmation.

Please check the treatment, practitioner, date, time, location and other booking details carefully before completing your order.

All appointments remain subject to availability.

3. Our 24-hour cancellation and rescheduling policy

Cancelling more than 24 hours before your appointment

If you cancel a single prepaid appointment more than 24 hours before the scheduled appointment time, we can normally refund the amount paid directly for that appointment to the original payment method.

If you paid for the appointment using a gift voucher, the amount applied from the voucher may instead be restored as voucher credit or issued as a replacement voucher code. Voucher value is not normally refunded as cash to the voucher recipient.

Rescheduling more than 24 hours before your appointment

You may reschedule an appointment without losing the payment, package appointment or eligible voucher credit, subject to appointment availability.

Cancelling or rescheduling within 24 hours

If you cancel or request to reschedule less than 24 hours before the scheduled appointment time, the payment for that appointment will normally be forfeited and will not be refundable.

If the appointment was booked using a treatment package, we may treat the relevant package appointment as used. If you used a gift voucher, we may treat the voucher as redeemed.

The same rule normally applies if you do not attend your appointment without giving the required notice.

Where exceptional circumstances arise, we may consider an alternative arrangement at our discretion. However, we cannot guarantee that we will be able to offer one.

4. Treatment packages

Treatment packages contain a specified number of appointments and usually provide a reduced overall price compared with purchasing the same appointments individually.

Once you begin a treatment package, unused appointments within that package do not normally qualify for a cash refund simply because you decide not to continue, except where required by law or where we determine that treatment is unsuitable.

You may reschedule an individual appointment within a package by giving at least 24 hours’ notice, subject to appointment availability.

If you cancel, request to reschedule or fail to attend a package appointment within 24 hours of the scheduled appointment time, we may treat that appointment as used.

5. Consultation and suitability screening

Where applicable, your appointment includes consultation and suitability screening before treatment begins.

Please provide accurate information about relevant health conditions, medication, recent procedures and any other information that may affect treatment suitability.

You can review our current guidance before booking on our Suitability & Restrictions page.

If our screening shows that a treatment is unsuitable for you and we do not provide the treatment, we will refund the amount paid directly for that treatment where applicable.

If the appointment forms part of a prepaid treatment package, we will also deal with any applicable unused balance where treatment cannot appropriately continue because of suitability identified by us.

If you used a gift voucher for the affected booking, the voucher value may instead be restored as voucher credit or issued as a replacement voucher code.

6. Gift vouchers

Gift vouchers purchased directly from Parkland Natural Health are subject to the specific terms displayed on the relevant voucher product page at the time of purchase and our Digital Gift Voucher Refund Policy.

• A voucher must be used within its stated validity period.
• It may only be used for the treatment or service specified.
• It has no cash redemption value except where a cash refund is required by law or expressly provided under our refund policy.
• It cannot normally be combined with another promotional voucher or discount.
• It does not cover optional extras unless the voucher description specifically says otherwise.
• If the booking costs more than the voucher value, the customer must pay the remaining balance.
• If the booking costs less than the voucher value, any unused balance expires when the voucher is redeemed unless the voucher terms state otherwise.

Unused gift vouchers

An unused digital gift voucher may be eligible for cancellation and refund under our Digital Gift Voucher Refund Policy.

After a voucher has been redeemed

Once the recipient uses a voucher to reserve an appointment, our normal 24-hour cancellation and rescheduling policy applies to that appointment.

If the recipient cancels, requests to reschedule or fails to attend within 24 hours of the scheduled appointment time, we may treat the voucher as redeemed.

If an appointment booked with a voucher is cancelled more than 24 hours in advance and voucher credit is due, we may restore the amount actually applied to that booking as voucher credit or issue a replacement voucher code rather than provide a cash refund.

7. Promotional codes and discounts

Promotional codes apply only in accordance with the conditions shown with the promotion.

Unless we specifically state otherwise, you cannot combine multiple promotional codes, vouchers or discounts in the same booking.

We may withdraw or change a promotion before purchase. However, this will not change a booking that we have already confirmed at the agreed price.

8. Prices and payment

The Website displays the current price payable when you place your order. Prices and available treatments may change from time to time.

We use third-party payment providers to process online payments securely. The payment options available at checkout may vary.

If an obvious pricing or technical error occurs, we may contact you before providing the service. If we cannot honour an order because of such an error, we will offer either a corrected booking or an appropriate refund.

9. Online purchases and your statutory rights

The cancellation and rescheduling rules above form our contractual appointment policy. They do not remove or restrict any statutory rights that you have under UK consumer law.

When you purchase a service or voucher online, statutory cancellation rights may apply depending on the nature of the contract and the circumstances in which the service is supplied.

If statutory cancellation rights apply to your purchase, you can exercise them by clearly telling us that you wish to cancel. You do not need to give a reason where the law provides a cancellation right.

Nothing in these Booking Terms and Conditions limits or excludes any rights where the law does not allow us to limit or exclude them.

10. If we need to change or cancel your appointment

Occasionally, circumstances outside our reasonable control may require us to change a practitioner, appointment time or appointment date.

If we cannot provide your confirmed appointment, we will offer a suitable alternative where possible.

If you do not wish to accept the alternative, we will refund the amount paid directly for the affected appointment where applicable.

If the appointment was paid using a gift voucher, we may instead restore the voucher value applied to that booking or issue a replacement voucher code.

11. Treatment information

Information on the Website aims to help you understand our treatments and booking options. It does not replace an individual consultation or suitability assessment.

Treatment results and individual experiences can vary.

12. Complaints and problems

If something goes wrong or you are unhappy with any aspect of your booking or treatment, please contact us so that we can investigate the matter and try to resolve it.

You can contact Parkland Natural Health through our Contact page or by telephone on 020 7193 8652.

13. Website accounts and appropriate use

If you create an account on wellness-studio.co.uk, you are responsible for keeping your account details secure.

We may restrict access to an account or refuse future bookings where we reasonably believe that an account has been used fraudulently, unlawfully or abusively.

14. Changes to these terms

We may update these Booking Terms and Conditions when our booking procedures, services or legal requirements change.

The version in force when you place your order will normally apply to that order. The date of the latest update appears at the top of this page.

15. Related policies and terms

• Digital Gift Voucher Refund Policy applies to cancellation and refunds relating specifically to unused digital gift vouchers.
• These Booking Terms and Conditions apply to appointments, treatment packages and redeemed vouchers used to create appointments.
• Our general Terms and Conditions apply to your use of wellness-studio.co.uk.

If there is any inconsistency between these documents, the more specific terms relating to the relevant transaction will apply, subject always to applicable law.

16. Governing law

These Booking Terms and Conditions are governed by the laws of England and Wales.

Nothing in this section affects any rights that consumers may have under applicable consumer protection legislation.